I had undergone an aesthetic treatment on my neck. I was left with a 2nd degree burn which was very sore and painful. I received no help from my beauty therapist. I sent some photos of the injury to Neela, who responded very quickly. She advised me on a special burns dressing as well as what remedies to use to speed up healing and avoid scarring. The emotional support was invaluable as I was frightened that I would be left with an unsightly scar. The photos show the healing process, and now have been left with no scar and so much less pain during the healing. I didn’t need antibiotics and reassured me that my skin and body has the ability to heal itself! Thank you so much! (HW)