PRIVACY Policy
Last updated 5th May, 2026
Thank you for choosing Homeopathic Harmony (“Company“, “I“, “my“, “me”). I am committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or my practices with regards to your personal information, please contact me at neela@homeopathicharmony.co.uk.
When you visit my website http://homeopathicharmony.co.uk (the “Website“), I appreciate that you are trusting me with your personal information. I take your privacy very seriously. In this privacy policy, I seek to explain to you in the clearest way possible what information I collect, how I use it and what rights you have in relation to it. I hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of my services immediately.
This privacy policy applies to all information collected through my website as well as any related services, sales, marketing or events.
Please read this privacy policy carefully as it will help you understand what I do with the information that I collect.
TABLE OF CONTENTS
1. WHAT INFORMATION DO I COLLECT?

Personal information you disclose to me
In Short: We collect personal information that you provide to me.
I collect personal information that you voluntarily provide to me when you express an interest in obtaining information about me or my products and Services, when you participate in activities on the website or otherwise when you contact me.
The personal information that I collect depends on the context of your interactions with me and the website, the choices you make and the products and features you use. The personal information I collect may include the following:
Personal Information Provided by You. I collect names; phone numbers; email addresses; and other similar information.
All personal information that you provide to me must be true, complete and accurate, and you must notify me of any changes to such personal information.

Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit my website.
I automatically collect certain information when you visit, use or navigate my website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use my website and other technical information. This information is primarily needed to maintain the security and operation of my website, and for my internal analytics and reporting purposes.
Like many businesses, I also collect information through cookies and similar technologies.
The information I collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information my servers automatically collect when you access or use my website and which I record in log files. Depending on how you interact with me, this log data may include your IP address, device information, browser type and settings and information about your activity on my website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
  • Device Data. I collect device data such as information about your computer, phone, tablet or other devices you use to access my website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
  • Location Data. I collect location data such as information about your device’s location, which can be either precise or imprecise. How much information I collect depends on the type and settings of the device you use to access my website. For example, I may use GPS and other technologies to collect geolocation data that tells me your current location (based on your IP address). You can opt-out of allowing me to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, if you choose to opt-out, you may not be able to use certain aspects of my website.
2. HOW DO I USE YOUR INFORMATION?
In Short: I process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with my legal obligations, and/or your consent.
I use personal information collected via my website for a variety of business purposes described below. I process your personal information for these purposes in reliance on my legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with my legal obligations. I indicate the specific processing grounds I rely on next to each purpose listed below.
I use the information I collect or receive:
  • To post testimonials. I post testimonials on my website that may contain personal information. Prior to posting a testimonial, I will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact me at neela@homeopathicharmony.co.uk and be sure to include your name, testimonial location, and contact information.
  • Request feedback. I may use your information to request feedback and to contact you about your use of my website.

 

  • Fulfill and manage your orders. I may use your information to fulfill and manage your orders, payments, returns, and exchanges made through my website.

 

  • Administer prize draws and competitions. I may use your information to administer prize draws and competitions when you elect to participate in my competitions.

 

  • To deliver and facilitate delivery of services to the user. I may use your information to provide you with the requested homeopathic service.
  • To send you marketing and promotional communications. I and/or my third-party marketing partners may use the personal information you send to me for my marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about me or my Services, subscribing to marketing or otherwise contacting me, I will collect personal information from you. You can opt-out of my marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: I only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
I may process or share your data that I hold based on the following legal basis:
  • Consent: I may process your data if you have given me specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: I may process your data when it is reasonably necessary to achieve my legitimate business interests.
  • Performance of a Contract: Where I have entered into a contract with you, I may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: I may disclose your information where I am legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
5. DO I USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short:  I may use cookies and other tracking technologies to collect and store your information.
I may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how I use such technologies and how you can refuse certain cookies is set out in my Cookie Notice.
6. HOW LONG DO I KEEP YOUR INFORMATION?
In Short:  I keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
I will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 7 years.
When I have no ongoing legitimate business need to process your personal information, I will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then I will securely store your personal information and isolate it from any further processing until deletion is possible.
7. HOW DO I KEEP YOUR INFORMATION SAFE?
In Short:  I aim to protect your personal information through a system of organizational and technical security measures.
I have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite my safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so I cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat my security, and improperly collect, access, steal, or modify your information. Although I will do my best to protect your personal information, transmission of personal information to and from my Services is at your own risk. You should only access the Services within a secure environment.
8. DO I COLLECT INFORMATION FROM MINORS?
In Short: I do knowingly collect data from or market to children under 18 years of age, with their parents consent.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. I will consider and act upon any request in accordance with applicable data protection laws.
If I am relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
12. DO I MAKE UPDATES TO THIS NOTICE?
 
In Short: Yes, I will update this notice as necessary to stay compliant with relevant laws.
I may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If I make material changes to this privacy notice, I may notify you either by prominently posting a notice of such changes or by directly sending you a notification. I encourage you to review this privacy notice frequently to be informed of how I am protecting your information.
13. HOW CAN YOU CONTACT ME ABOUT THIS POLICY?
If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Neela Prabhu, by email at neela@homeopathicharmony.co.uk, by phone at 07974310613, or by post to:
Homeopathic Harmony
Neela Prabhu
16 Cheston Ave,
Shirley
Croydon, England CR0 8DA
United Kingdom
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA I COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by emailing neela@homeopathicharmony.co.uk. I will respond to your request within 30 days.